Privacy Policy
Last reviewed: March 2025
1. Who we are
Sheoran Construction Pty. Ltd. (ABN 56 703 575 375) is a construction and building services company based in Melbourne VIC, delivering residential and commercial builds, renovations, extensions and related trade services. This Privacy Policy explains how we handle personal information, and it applies to this website, sheoranconstructionltd.online, and to our general business operations.
2. Our commitment under the Australian Privacy Principles
We are bound by the Privacy Act 1988 (Cth) and comply with the thirteen Australian Privacy Principles (APPs). Those principles govern how we collect, hold, use, disclose and protect your personal information, and they provide you with rights of access and correction. Nothing in this policy limits those obligations.
3. What personal information we collect
Depending on your dealings with us, we may collect:
- Your name and, where relevant, the name of a contact person for your property or business;
- Your email address and suburb or site address;
- Details of your enquiry, project scope, budget range and preferred timeframes submitted through our quote or contact forms;
- Records of our correspondence with you, including emails and notes about quotes, bookings and variations;
- Where a contract is entered into, information reasonably required for invoicing, warranties, statutory compliance and safety records.
We do not knowingly collect sensitive information (such as health or biometric information) and we ask that you do not send us any unless it is genuinely necessary for your project.
4. How we collect personal information
We collect personal information directly from you when you:
- Submit a form on this website, including our quote request form;
- Send us an email at ceo@sheoranconstructionltd.online;
- Speak with us in person at your property or project site;
- Engage us under a building contract.
We may also receive limited information from third parties you have authorised to contact us on your behalf, such as an architect or building consultant working on your project.
5. Why we collect it
We collect, hold and use personal information to:
- Respond to enquiries and prepare quotations for building work;
- Plan, deliver, manage and complete construction projects, including scheduling site access;
- Administer contracts, invoicing, progress payments and statutory warranties;
- Coordinate subcontractors, suppliers and certifiers engaged on your project;
- Meet our obligations under building legislation, workplace health and safety laws and tax law;
- Improve our website and services.
We will only use or disclose your information for secondary purposes where this is related to the above and would be reasonably expected by you, or where you have consented, or where the law requires or permits it.
6. Cookies and website analytics
This website may use standard cookies and basic analytics to measure page views and improve usability. These tools do not identify you personally. You can disable cookies in your browser settings; the site will continue to function, though some features may be affected.
7. When we disclose personal information
We do not sell or rent personal information. We may disclose it to:
- Subcontractors, suppliers and consultants engaged to deliver your project;
- Building surveyors, certifiers and warranty or insurance providers where required;
- Our professional advisers, including accountants and legal advisers;
- Government bodies, registries or courts where disclosure is required or authorised by law.
8. Overseas disclosure
Some service providers we use (for example, email or cloud hosting providers) may store data on servers located outside Australia. Where that occurs, we take reasonable steps to ensure the recipient handles your information consistently with the Australian Privacy Principles.
9. Data quality, security and retention
We take reasonable steps to keep personal information accurate, up to date and complete, and to protect it from misuse, interference, unauthorised access and disclosure. Access to our records is limited to team members and contractors who need it for a permitted purpose. We retain project records only for as long as required for the purposes set out in this policy and to meet our statutory record-keeping obligations (including warranty periods), after which it is securely destroyed or de-identified.
10. Access and correction
You may request access to the personal information we hold about you and ask us to correct anything that is inaccurate, out of date, incomplete or misleading. We will respond within a reasonable period, and access is generally provided free of charge. In limited circumstances the APPs permit us to decline a request; if so, we will explain why and note how you can challenge our decision.
11. Marketing preferences
We only send marketing material where you have consented or where it is otherwise permitted. Every marketing email includes an unsubscribe option, and you may opt out at any time by emailing ceo@sheoranconstructionltd.online
12. Complaints and enquiries
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so the matter can be investigated. Send your complaint to ceo@sheoranconstructionltd.online. We will acknowledge receipt, consult with you where appropriate and provide a written outcome within a reasonable period (usually 30 days). If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via its website at oaic.gov.au.
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The current version is always published on this page, together with the date of the most recent review.
14. Contact us
For any privacy-related question, access request or complaint, please email ceo@sheoranconstructionltd.online. You can also write to us at our business address in Melbourne VIC.
Sheoran Construction Pty. Ltd. · ABN 56 703 575 375 · Melbourne VIC